Hand Fisherman Privacy Policy
- Personal Information Protection
- Private Sector Privacy Legislation
- Personal Information Protection Policy
Hand Fishing Enterprises Ltd.
Personal Information Protection Policy
At Hand Fishing Enterprises Ltd., we are committed to providing our clients, customers, members with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our clients, customers, members, protecting their personal information is one of our highest priorities.
While we have always respected our clients, customers, members privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our clients, customers, members of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’, customers’, members’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’, customers’, members’ personal information and allowing our clients, customers, members to request access to, and correction of, their personal information.
Scope of this Policy: We collect information only for the purpose to make your experience with Handfisherman that much more enjoyable and rewarding.
This Personal Information Protection Policy applies to Hand Fishing Enterprises Ltd.
This policy also applies to any service providers collecting, using or disclosing personal information on behalf of Hand Fishing Enterprises Ltd.
Definitions
We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
What personal information do you collect about me?
We collect the following information about you:
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
- Customer satisfaction info
- Opinions about products and services
When you visit our web site, we also collect:
- Information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
- What pages you visit on our site and what links you click on
- What other sites you’ve visited recently
How do you use this information?
The main reasons we collect personal information from you are:
- Complaints
- Customer relationship management
- Customer service
- Delivery services
- Orders
- Returns
- To complete a sale/transaction
- Warranties
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
Customer service
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
- Customer satisfaction info
- Opinions about products and services
Customer relationship management
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
- Customer satisfaction info
- Opinions about products and services
Delivery services
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Warranties
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
- Customer satisfaction info
- Opinions about products and services
Returns
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
- Customer satisfaction info
- Opinions about products and services
Orders
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
Complaints
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Purchase history
- Product/service preferences
- Customer satisfaction info
- Opinions about products and services
Sharing of Personal Information with Third Parties: We DONOT share your personal information with any third-party organizations.
Other:
For shipping purposes only: We will also disclose your personal information if we are required by law to do so.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out”. By opting out, you can tell us not to collect the information and/or not to share it with other companies.
How do I opt out?
Describe exactly what a customer has to do to opt out. Give concrete examples. For e.g.:
When you fill out a warranty card, you provide us with information about your preferences and opinions. At the bottom of the card, there are boxes you can check off if you do not want that information to be used for marketing purposes or to be shared with other companies.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Name: Hand Fishing Enterprises Ltd
Address: 839 Oakland Pl, Devon T9G2H8 CANADA
Phone: 7785850498
Email: info@handfisherman.ca
You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:
Toll-free: 1-800-282-1376
Phone: (819)994-5444
Fax: (819)994-5424
TTY: (819)994-6591
or by mail at:
30 Victoria Street
Gatineau, Quebec
K1A 1H3
or on the web at: http://www.priv.gc.ca
You can also contact your Provincial or Territorial Privacy Commissioner’s office for more information:
British Columbia
Office of the Information and Privacy Commissioner for British Columbia
P.O. Box 9038, Stn. Prov. Govt.
756 Fort Street, 3rd Floor
Victoria, British Columbia V8V 1X4
Phone: (250) 387-5629
Toll-free: 1 (800) 663-7867 (free within B.C.)
Email: info@oipc.bc.ca
Web Site: http://www.oipc.bc.ca/